Your outsourced IT department. On call, 24/7.
We monitor, patch, secure, and support every device, server, and cloud account on a fixed monthly fee. One partner. One SLA. Predictable IT costs, no surprise invoices.
Fixed-fee IT support that scales with you
Three tiers of coverage — from device-and-network care up to a fully embedded IT department. Every plan is billed per user, per month. Servers and specialty work are priced separately below.
Device & network care — for lean, single-site teams.
- ✓24×7 monitoring — PCs, laptops & servers
- ✓Patch management (OS + common apps)
- ✓Antivirus & endpoint protection
- ✓Firewall, switch & Wi-Fi upkeep
- ✓Backup job monitoring & alerts
- ✓Remote helpdesk (business hours)
- ✓New-hire / exit device setup & wipe
- ✓Monthly health & ticket report
Systems & vendor management — our most complete coverage.
- ✓Everything in Foundation
- ✓Email / collaboration platform admin
- ✓ERP & line-of-business system admin
- ✓Server patching, backup & DR
- ✓MFA + email & security-policy admin
- ✓Single point of contact for vendors
- ✓Contract & licence oversight
- ✓Extended hours + quarterly IT review
Embedded IT department — for compliance-driven, IT-critical teams.
- ✓Everything in Managed
- ✓Dedicated on-site engineer
- ✓1-hour critical response
- ✓24×7 escalation & after-hours on-call
- ✓Hardware lifecycle & procurement
- ✓Annual roadmap & budget planning
- ✓Monthly vCIO / executive review
- ✓Compliance support + optional SOC/SIEM
What each tier covers
Everything a modern IT team does, for a monthly fee
Remote Monitoring & Management
A lightweight agent on every device streams health, patches silently, and flags issues before users do.
Unlimited Helpdesk
One number, one email, one portal. Ticketed, tracked, and closed with a resolution note.
Patch Management
OS and third-party patches scheduled to maintenance windows. No more “your PC will restart” surprises.
Backup & Disaster Recovery
Automated daily backups, weekly integrity tests, and documented recovery procedures.
Endpoint Security
EDR, MFA rollout, phishing simulations, and quarterly security posture reviews.
Network Administration
Firewall, switches, Wi-Fi, VPN, and ISP escalations, configured, monitored, and documented.
Microsoft 365 & Cloud
Tenant admin, licence right-sizing, mailbox migration, SharePoint, Intune, and Azure AD hygiene.
Hardware Procurement
We source laptops, servers, and peripherals at partner pricing and provision them before shipping.
vCIO / IT Roadmap
Quarterly strategy sessions: capacity, budget, risk, and a 12-month IT roadmap you can present to your board.
Response times
Helpdesk hours are the window for standard requests · critical response applies to business-stopping outages, any tier · targets measured and reported monthly.
Extra services you can add anytime
Server management
NPR 3,000Monitoring, patching, backup oversight & troubleshooting per physical or virtual server.
24×7 SOC / SIEM monitoring
Custom quoteContinuous security event monitoring and threat response beyond your plan’s included coverage.
Projects & migrations
Custom quoteOffice moves, cloud migrations, infrastructure builds and other scoped project work.
Compliance readiness
Custom quoteGap assessment and remediation support for standards such as ISO 27001 or industry-specific audits.
Extra on-site visits
Custom quoteFor Foundation & Managed clients — a technician dispatched beyond your plan’s included remote support.
Security awareness training
Custom quoteStructured phishing simulations and a staff training program, run quarterly or on request.
From takeover to steady-state in one month
Discovery
Audit endpoints, servers, network, licences, and pain points.
Deploy
RMM agents rolled out. Documentation begins. Ticket portal live.
Baseline
Patch, backup, and security baselines applied to every device.
Handover
Runbook signed off. Named engineer introduced to your team.
Steady-state
First monthly report delivered. SLA clock starts.
A vendor-neutral stack we tune to your environment
We’re partners with the vendors we deploy, you get proper licensing, sane defaults, and one throat to choke when something breaks.
One engineer costs more than our whole team.
A team, not a person
Engineers, security lead, network specialist, and a vCIO, for less than one senior salary.
Predictable monthly fee
Fixed per-device pricing. No surprise invoices for after-hours work or emergencies.
Documented and portable
Every network, credential, and configuration is written down. You own the docs, always.
Local, on the ground
On-site visits in Kathmandu Valley included. Remote support everywhere else in Nepal.
The NPR 3,000/server rate covers hands-on management and is billed for every server regardless of tier. Foundation includes basic device monitoring only — full server administration always requires this add-on. Managed and Elite clients typically add it for each server as part of standard onboarding.
12-month agreement, billed monthly in arrears. Per-user pricing is billed on active headcount, reviewed monthly. 30-day written notice to change tiers or cancel. New environments require a one-time onboarding assessment. Pricing effective as of this proposal, subject to onboarding assessment.
