Last updated: 2026-07-15
This policy explains how we ship orders and handle returns or refunds. It applies to all purchases from corpkind.com.
Shipping
Digital products and software licences
Delivered electronically. You will receive licence keys, activation instructions, or download links by email within one business day of payment confirmation. If you don’t receive it, contact info@corpkind.com.
Physical hardware
- Coverage: we ship across Nepal. International shipping is by quotation only.
- Timeline: Kathmandu Valley typically within 1–2 business days of payment confirmation. Outside the Valley, 3–7 business days depending on courier and location.
- Cost: shipping fees are calculated at checkout based on destination and item weight, or quoted separately for large items.
- Tracking: a tracking reference is shared by email once the shipment is dispatched.
Services
For onsite IT services, we coordinate scheduling by email or phone after the order is placed.
Returns
Digital products and software licences
Once a licence key has been issued or a download has been delivered, the order is non-refundable. If the product is defective or doesn’t work as described, contact us within 7 days and we will work with the publisher to resolve it.
Physical hardware
- Unopened, unused items: may be returned within 7 days of delivery for a refund minus shipping costs.
- Defective or damaged on arrival: contact us within 48 hours with photos. We will arrange a replacement or full refund.
- Manufacturer warranty: hardware is covered by the manufacturer’s standard warranty. We assist with warranty claims at no extra charge.
- Special-order items: non-returnable unless defective.
Services
If we cannot deliver a service as ordered, you are entitled to a full refund of the unused portion. Once work has begun, refunds are pro-rated based on work completed.
How to request a return or refund
- Email info@corpkind.com with your order number and the reason for the return.
- We will respond within one business day with next steps.
- Refunds are processed to the original payment account within 7–10 business days of receiving the returned item (for physical goods) or approval (for digital/services).
Contact
Questions? Email info@corpkind.com.
